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Are the paints durable and water-resistant?

 

We use good quality Leather Acrylic Paints which will not crack or peel on leather and canvas sneakers. The paints are completely water resistant so it’s not hazardous and easy to clean up with soap or water. however, damage can be caused through misuse.


 

Is it possible to customize my own design? 

 

Yes!

You can either book an existing design from our collection.

Or opt for  Custom Your Own Design.

 

Will I have to provide the shoes?

 

If you have a new or clean pair of sneakers that can be shipped to our studio. 

 

If you have old sneakers with you that have already worn many times so please share the front, sides, and back images with us. Our team will check the sneaker's condition and let you know if that can be customized.

 

If not, then we will source the shoe for you. 

 

You can send the images or any queries to us support@deedesigncustomizer.com or fill out the form.

 

How do I care for my customs?

 

You can wear these custom sneakers casually or occasionally. However, damage can be caused through misuse so we advise you to take good care of your pair.

 

Cleaning Instructions 

  • Use Mild sneaker cleaner and softly wipe with a sponge

  • Gentle wash with water

  • Do not use harsh chemicals and sharp edges material for sneakers 

  • Do not clean it in the washing machine.



 

Do you ship Worldwide and what are the shipping charges?

Yes, We do.

Dee Design customizer will be delivered to you anywhere in the world, from our Bangalore studio.


 

  • Free shipping in India.

  • For other countries, shipping Charges will be additional as per customer country and location.


 

The shipping fee or order total does not include customs and duties and this will be charged accordingly by customs in your own country, based on the order value of your shipment.

What is the delivery time and is it possible to expedite the delivery? 


 

Ready-to-ship orders - In India ready-to-ship products will be delivered within 7 to 10 days. 
In other countries, Ready-to-ship products will be delivered within 10 to 15 days.

 

Custom product orders - We complete the artwork within 2 to 3 weeks from the day we get the order. Please allow us 4 to 5 weeks to deliver your order.

If you need to expedite due to any event so email at support@deedesigncustomizer.com or Instagram msg - Link or fill out the form.

What are the payment options?

As per RBI new merchants cannot be registered on a payment gateway on a temporary basis. So for now, we accept PayPal, Gpay, Paytm, and Phone Pay.


 

Can I return my order?

We suggest choosing an accurate size considering that our products are made to order. The purchases are not eligible for returns/refunds/exchange

FAQ's

Disclaimer of Liability : Dee Design is not affiliated or authorized with Nike Inc., Adidas, Vans or any of their affiliates or partners, or officially affiliated in any way. The official websites of these brands can be found at www.nike.comwww.adidas.comwww.vans.com , www.puma.com , www.converse.com The names of these brands and related names, trademarks, emblems and images are registered trademarks of their respective owners.
Each pair is purchased to order in customary quantities from authorized dealers and then hand-painted. This is an individualization service. These costs include a procurement fee for the  base item in the size ordered. Alternatively, the basic pair can be provided by the customer if it is new.Care and cleaning instructions can be found in our FAQ.